ONLINE STORE ORDERS ONLY – Terms & Conditions + FAQs
[click link above for our standard T&Cs]
Q: How do I know if my order qualifies for Free Shipping?
A: We’re happy to offer Free Shipping with our online orders to our Canadian customers who have a total purchase that exceeds $99 – for customers in the United States the total purchase must exceed $499. Our Free Shipping option is only available using Ground services. Some orders can upgraded to ship expedited Ground or Overnight [Air] at checkout for an additional cost. Hazardous Goods, Large Goods, and some extreme remote locations will also have additional shipping costs applied. We will communicate this as accurately as possible during the check-out process but MicroWatt reserves the right to apply additional fees in these very rare instances and our supply chain team will confirm these with you before shipping.
Q: What are my shipping charges if my order doesn’t qualify for Free Shipping?
A: Click here to view all shipping rates and options. You will also see options and costs during the checkout process. All prices listed will include Shipping, Duty and Brokerage fees.
Q: How do I know if my item is in-stock or not?
A: Every e-store product has an Availability reference noted on our website and it will be stated in your delivery confirmation email. The Availability displays an estimate on how long it will take us to get that product ordered and delivered to our warehouse from the manufacturer if the item is not in stock in one of our warehouse locations. We stock thousands of items so it is likely your item will ship MUCH quicker than the posted lead time. If your order contains special order items, you will be contacted with the availability estimates for those items. It’s important to note that standard order processing and transit times are not included in this estimate (see the following two Q&A for more details).
Q: When can I expect my order to ship out?
A: All in-stock orders for which payment has been approved will be processed within 24 hours from Monday to Friday. Items that are not-in-stock will take additional lead time prior to shipping (see below for details). If you would like detailed turn around or lead times, please contact us. If your order has multiple products with varying Availability, your order could be shipped once all the items are available at our warehouse. If you would prefer to break down the order, let us know (additional shipping costs may apply). International shipments take longer to prepare due to the additional paperwork required as well as the additional transit times, you will be contacted with this information.
Q: When can I expect my order to arrive?
A: In addition to the product availability and order processing times noted above, please allow for courier transit times. See here for standard transit times as well based on the method of transport you selected. Our transit estimates are calculated based on the typical transit time from pick-up to drop-off. International orders will require longer transit times.
Q: Will I receive a shipment tracking number for my order?
A: Yes. As soon as your order is processed, we will email you a shipping confirmation notice that will include your tracking number (when applicable). To ensure you receive this as well as other order communications, please add our address to your email safe senders list, address book or contact list.
Q: What are the terms and conditions regarding my order?
A: Prices on the website are valid for orders placed online only. Not valid by phone, email, fax or on premise. Prices are ExWorks our warehouse and are subject to change without notice. Prices do not include applicable taxes and shipping costs. We will do our best to always offer you the best pricing. On occasion it’s possible that pricing errors occur. We will do our best to honour our advertised prices and make the situation right, however, in certain cases where this is not possible we reserve the right to cancel your order. For order cancellation requests prior to customer receipt, on both regular stock and items not in stock at the time of purchase, we will do our best to prevent the order from shipping and cancelling the order at no charge – unfortunately this is not always possible once the order has moved through certain stages within our system and with our vendors.
Q: Why haven’t I received my order & shipping confirmations?
A: These emails go out automatically during every step of the order process from our system and our team. To ensure you receive these emails as well as other order communications, please add our address connect[at]microwatt[dot]com to your email safe senders list, address book or contact list.
Q: What is your return policy?
A: Online Store Orders Only – if for any reason you are not 100% satisfied with a product you receive from us, you may return any regular stock product within 30 days from the time of receipt, for a full refund or exchange of the product you purchased (less any shipping costs). Within this time, products may be returned; freight prepaid and must be in their original packaging and in an used condition.
Returns for items not shown as being in-stock at the time of purchase may be subject to restocking fees, as well as shipping and any other associated fees.
Shipping errors, missing items or damages must be reported to us immediately. (Damages should be accompanied by a signed bill of lading acknowledging the damage). Items returned will be inspected – if damage or misuse is clearly evident the return may be subject to restocking fees, other fees, or cannot be returned – prior to the issuance of any credit.
Q: What are my payment options?
A: Our online store accepts VISA, MasterCard, and American Express. Purchase orders are an option on approved credit for customers that have registered for our Member Store and have been through our application program – please call to discuss or request this from your current MicroWatt Sales Associate. Accepted methods vary by country and account. We conform to all PCI compliance policies in order to secure your credit card information and identity.
Q: What if the image/description on your website doesn’t match what I received?
A: We work closely with our vendors to keep the images and product descriptions completely up-to-date. The images we use are for illustrative purposes only. Refer to product description, data sheets or contact a Product Expert for more detailed information. If conflicting information occurs, MicroWatt will work with you to make the situation right (refer to return policy above) however, we will not be held liable for any incorrect or out-of-date images or product descriptions.
Q: What warranties do you offer on your products?
A: All items ship with the Manufacturer’s standard warranty and are subject to the Manufacturer’s terms & conditions. Should the item fail within the Manufacturer’s stated warranty time period, please contact us to make arrangements to have your item repaired or replaced. We do recommend working directly with the manufacturer as we would be acting as an intermediary and going direct will expedite your return.
Q: Do I need to budget for duty and brokerage fees?
A: All listed shipping charges include duty and brokerage fees. This includes orders qualifying for free ground shipping.
Q: What is the best method for me to get in touch with one of your product experts?
A: Our product experts are available by email, live chat, and phone Monday to Friday from 8am to 5pm (MST). All emails sent outside these hours are handled the following morning with the highest of priorities. Please click CONTACT US if you have any questions regarding your order.
Q: Do you offer NIST Traceable Calibration Certificates with your products?
A: Yes – this is supplied standard and free-of-charge from most of our manufacturers within their product packaging. Please contact us if you have questions regarding your NIST requirements.
Q: What is NIST and why would I need it?
A: NIST stands for the National Institute of Standards and Technology. It is a non-regulatory federal agency within the U.S. Department of Commerce that works with industry to develop and apply technology, measurement and standards.
The NIST certificate of calibration provides confidence that your test equipment has been calibrated accurately.
NIST’s mission is to promote U.S. innovation and industrial competitiveness by advancing measurement science, standards, and technology in ways that enhance economic security and improve our quality of life.
Q: I need an official invoice for my statement of expenditures. How to obtain it?
A: As soon as your order is processed, we will email you a copy of your invoice. To ensure you receive this as well as other order communications, please add our address [connect[at]microwatt[dot]com ] to your email safe senders list, address book or contact list. You can also log-in to your Account any time and see your entire order history by selecting “My Account” at the top of every webpage on microwatt.com. A copy of your invoice can also be sent to you upon request, just send us an e-mail on this matter.
MicroWatt.com Guarantees Safe & Secure Shopping
When you shop with us, you never have to worry about credit card safety. We guarantee that every transaction you make at MicroWatt.com will be safe and secure. Our website uses a secure processing server (Secure Sockets Layer, SSL) – an advanced encryption technology that is the industry standard for secure online e-commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. All transactions containing your confidential information are processed by Authorize.Net, the internet’s leading e-commerce processing provider.
Authorize.Net is a PCI Compliant service provider – PCI Compliance is offered by the PCI Security Standards Council providing standards documentation and support services for payment card data security.
The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. Essentially any merchant that has a Merchant ID (MID).
Your connection to www.MicroWatt.com is encrypted with 128-bit encryption.
At the checkout stage of your visit on MicroWatt.com, click on the lock in your address bar and it will provide you all the information you require to verify the security of MicroWatt.com.
Receipt and Collection of Information
- MicroWatt.com will not collect any personal information unless specifically and knowingly provided. Basic personal information such as: your name, address, email, phone number are collected for the purposes of fulfilling an order.
- We DO NOT store your credit card information. Once you have submitted your order and a transaction takes place, your credit card information is permanently deleted from our system.
How we use Personal Information
If you submit Personal Information to us through the Site:
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- Your personal information is kept secure and ONLY used for customer order and shipping status inquiries. We do not release any customer information to third parties.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- Periodically, you may receive an email from us about your order or a periodic newsletter with updates, news about the product you have purchased. If you do not wish to receive this newsletter and want to opt-out of future communications, you may simply unsubscribe using the unsubscribe link found at the bottom of that email or Contact us with your opt-out request.
Personal Information Accuracy
To the extent that you do provide us with Personal Information, MicroWatt.com wishes to maintain accurate and complete Personal Information. Contact us and please include the details of your request. Any action that we take in connection with an access request will be subject to, and in accordance with, the Safe Harbour Principles.